Mama Bamboo

We&#x2019;re sorry your item(s) arrived damaged at Mama Bamboo, we strive to ensure every order reaches you in perfect condition.&#xA0;In such instances, please report to our customer support team at <a href="mailto:contactus@mamabamboo.com">contactus@mamabamboo.com</a> as soon as the order has been received and the damage noticed. &#xA0;Please include the following photo:<ol><li>Outer packaging of the parcel</li><li>Inner packaging including the items received and packing material</li><li>Picture of the courier label.</li></ol>Please ensure the photos clearly show any damages, discrepancies or any other issue.This information will be reviewed and next steps taken to resolve the issue by arranging a replacement or issuing a refund.

We’re sorry your item(s) arrived damaged at Mama Bamboo, we strive to ensure every order reaches you in perfect condition. In such instances, please report to our customer support team at contactus@mamabamboo.com as soon as the order has been receive

What do I do if my item(s) arrives damaged?

Order Issues

Why are Mama Bamboo nappies better?

How many nappies or pants are there in a pack?

What size and how many nappies am I likely to need?

Do you have wetness indicators?

As they as good as regular nappies?

How can bamboo help reduce nappy rash?

Are the materials used to make your nappies biodegradable?

How do I dispose of the nappies

Will they biodegrade in landfill?

Can nappies really be composted by councils?

Is nappy composting viable?

What is 'Channel-Core' Technology?

What packaging do you use for your nappies?

Nappies & Pants

What are the ingredients in your wipes?

How biodegradable are your wipes?

How do I dispose of the wipes?

What is the wipes packaging made of?

Will your wipes biodegrade in landfill?

Wipes

What are the ingredients in your Baby Shampoo and Bodywash?

What are the ingredients in your Bedtime Bath and Bodywash?

Who are Beauty Kitchen and why has Mama Bamboo partnered with them to make the BathTime range?

Who or what is 'Reposit'?

How does the Return-for-Reward scheme work?

How can I spend my £2 voucher?

What are your toothbrushes made from?

What age are the toothbrushes suitable from?

What is your hairbrush made from?

Bath Time Range

What are your gifts made from?

What is your water bottle made from?

Gifts

What are the fabrics you use?

Can I machine wash these?

Clothing Size Guide

Clothing

What are your weaning products made from?

What age are your weaning products suitable from?

Baby Weaning

Product Query

I'm having trouble logging in

How do I cancel my membership/subscription?

How does a subscription work?

How do I update / change my subscription?

How do I skip a subscription order / delivery?

How do I get my order delivered asap?

How do I change the date of my order?

How do I change the frequency of my order?

How do I change nappy size?

How do I change how many nappies or wipes I receive?

How do I change or swap products?

How do I add a product to my subscription

How do I remove a one-time purchase / add-on I have added to my subscription?

How do I re-start my subscription?

How do I add a discount code to my subscription?

How do I update my shipping / delivery address?

How do I update my payment method?

How do I update my billing address and contact details?

Accounts & Subscriptions

How long does delivery take?

How much does shipping cost?

Do you offer free shipping?

What is your shipping policy?

How do I track my order?

Do you ship worldwide?

Do I pay for subscription deliveries?

What happens if my package is lost or arrives in a damaged state?

My order was marked delivered but it’s not here.

Shipping & Delivery

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I start a return?

Returns & Refunds

Why Bamboo?

Why not use cotton like some other leading brands?

How can I be sure your bamboo is harvested sustainably?

How do you carbon offset your transportation?

Are you a B-Corp?

Do you test on animals at all?

Do you donate to any charitable organisations?

What is the Reposit scheme and why have Mama Bamboo chosen to use it for their babycare bottles?

What do I do if my item(s) arrives damaged?Updated 2 months ago