Mama Bamboo

We are sorry to hear you received the wrong item in your order!&#xA0;Please report to our customer support team at <a href="mailto:contactus@mamabamboo.com">contactus@mamabamboo.com</a> as soon as possible. &#xA0;Please include the order number, details and the following photos so the issue can be raised with our warehouse:<ol><li>Outer packaging of the parcel</li><li>Inner packaging including the items received and packing material</li><li>Picture of the courier label.</li></ol>Please ensure the photos clearly show the discrepancies and any other issue.Please double-check email tracking notifications to ensure that the other item(s) are not being shipped separately.Our customer support team will come back to you and ensure the correct goods are sent out and arrange for the incorrect goods to be returned.

We are sorry to hear you received the wrong item in your order!. Please report to our customer support team at contactus@mamabamboo.com as soon as possible.  Please include the order number, details and the following photos so the issue can be raised

What do I do if I receive the wrong item in my order?

Order Issues

Why are Mama Bamboo nappies the better?

How many nappies or pants are there in a pack?

What size and how many nappies am I likely to need?

Do you have wetness indicators?

Are they as good as regular nappies?

How can bamboo help reduce nappy rash?

Are the materials used to make your nappies biodegradable?

How do I dispose of the nappies?

Will they biodegrade in landfill?

Can nappies really be composted by councils?

Is nappy composting viable?

What is 'Channel-Core' Technology?

What packaging do you use for your nappies?

Nappies & Pants

What are the ingredients in your wipes?

How biodegradable are your wipes?

How do I dispose of the wipes?

What is the wipes packaging made of?

Will your wipes biodegrade in landfill?

Wipes

What are the ingredients in your Baby Shampoo and Bodywash?

What are the ingredients in your Bedtime Bath and Bodywash?

Who are Beauty Kitchen and why has Mama Bamboo partnered with them to make the BathTime range?

Who or what is 'Reposit'?

How does the Return-for-Reward scheme work?

How can I spend my £2 voucher?

What are your toothbrushes made from?

What age are the toothbrushes suitable from?

What is your hairbrush made from?

Bath Time Range

What are your gifts made from?

What is your water bottle made from?

Gifts

What are the fabrics you use?

Can I machine wash these?

Clothing Size Guide

Clothing

What are your weaning products made from?

What age are your weaning products suitable from?

Baby weaning

Product Query

I'm having trouble logging in

How do I cancel my subscription?

How does a subscription work?

How do I update / change my subscription?

How do I skip a subscription order / delivery?

How do get my order delivered asap?

How do I change the date of my order?

How do I change the frequency of my order?

How do I change nappy size?

How do I change how many nappies or wipes I receive?

How do I change or swap products?

How do I add a product to my subscription?

How do I remove a one-time purchase /add-on I have added to my subscription?

How do I re-start my subscription?

How do I add a discount code to my subscription?

How do I update my shipping / delivery address?

How do I update my payment method?

How do I update my billing address and contact details?

Accounts & Subscriptions

How long does delivery take?

How much does shipping cost?

Do you offer free shipping?

What is your shipping policy?

How do I track my order?

Do you ship worldwide?

Do I pay for subscription deliveries?

What if my package gets delayed or lost?

What if my package arrives damaged?

My order was marked delivered but it’s not here.

Shipping & Delivery

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I start a return?

Returns & Refunds

Why Bamboo?

Why not use cotton like some other leading brands?

How can I be sure your bamboo is harvested sustainably?

How do you carbon offset your transportation?

Are you a B-Corp?

Do you test on animals at all?

Do you donate to any charitable organisations?

What is the Reposit scheme and why have Mama Bamboo chosen to use it for their babycare bottles?

What do I do if I receive the wrong item in my order?Updated 2 months ago