Order Issues
Issue with an order or delivery.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) arrived damaged at Mama Bamboo, we strive to ensure every order reaches you in perfect condition. In such instances, please report to our customer support team at [email protected] as soon as the order has been receive
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order!. Please report to our customer support team at [email protected] as soon as possible. Please include the order number, details and the following photos so the issue can be raised
What do I do if I am missing items in my order?
We are sorry to hear you are missing items from your order!. Please report to our customer support team at [email protected] as soon as possible. Please include the order number, details and the following photos so the issue can be raised wit
My nappies are leaking and I don't know why?
Oh no - we are sorry to hear you've have been experiencing leaks with the nappies.As a general rule if the nappy is leaking from the top/back it could be an indication that the nappy is too small. If the nappy is leaking from the leg area it could be
Why is my order incomplete?
We sincerely apologize for any inconvenience caused by receiving an incomplete order. There have been instances where orders were delivered with missing items, such as nappies or wipes. We suspect issues may arise during transit, leading to items bei