Why is my order incomplete?Updated a month ago

We sincerely apologize for any inconvenience caused by receiving an incomplete order. There have been instances where orders were delivered with missing items, such as nappies or wipes. We suspect issues may arise during transit, leading to items being lost or boxes being improperly sealed. To resolve the issue promptly, we encourage you to provide photos of the items received. This will help us investigate the matter further and ensure you receive the missing items swiftly.

If you have received only part of your order, please check if the remaining items are still in transit by tracking your delivery with the link we provide. If any items are missing, rest assured, we will raise a replacement order and keep you updated with tracking information once dispatched. Our goal is to resolve this to your satisfaction as a matter of urgency.