What is your shipping policy?Updated 2 months ago
We aim to dispatch and deliver an order within 3 -5 working days. This may increase to 5-7 working days during peak periods such as Black Friday and the lead up to Christmas*. All products are sent with tracking enabled via established UK couriers.
You can trace and track your items via the courier's website and apps.
The courier will text or email you an estimated time of arrival and offer you options to leave parcels in a safe place, with neighbours or at a Pick-up Shop.
Most couriers have arrangements with local shops which allows parcels to be left at more convenient locations to your address if delivery cannot be made to the nominated address first time. The courier will attempt delivery once to your address or nominated safe place before taking goods to the local pick up shop for you to collect at your earliest convenience.
Should a delivery be refused, fail or goods not be collected from the pick-up point within 7 days the goods are returned to us. We will refund goods minus shipping charges and the penalty fee as directly applied by the courier.
The charge for a failed/refused Yodel delivery is £7.95.
The charge for a failed/refused DPD delivery is £16.00.
If your parcel is not with you within 7 days of estimated delivery date, please let us know. We will open a case with the courier on your behalf and offer you a replacement or refund.
Should the original products be subsequently delivered we ask you to contact us and we will arrange for these to be returned to us at our expense. Should you prefer to keep them we may offer them at a discounted rate as a token of our apologies for the delay and inconvenience at managerial discretion.
*Delivery may take up to a maximum of 30 days in accordance with the Consumer Rights Act 2015.
International Customers
Currently, we do not offer international shipping, but we are working to provide this service in the future.
Our products are currently available to purchase directly through our EU partners - BigGreenSmile.