Shipping & Delivery
Shipping, delivery times and return policies
How long does delivery take?
Our standard delivery is 3 -5 working days, though we aim to have orders with our customers within 3 days. Our express delivery is 1 -3 working days. Our warehouse is closed on bank holidays so please be aware there may be an additional day’s delay a
How much does shipping cost?
Delivery is included for all orders over £30 and charged at £4.95 for all orders under £30 within the UK, excluding Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands & Islands and the Channel Islands. Standard delivery with Yodel is in
Do you offer free shipping?
We offer free standard shipping to mainland UK addresses on orders over £30. This applies to both one-time and subscription orders.
What is your shipping policy?
We aim to dispatch and deliver an order within 3 -5 working days. This may increase to 5-7 working days during peak periods such as Black Friday and the lead up to Christmas*. All products are sent with tracking enabled via established UK couriers.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email which will include a tracking number and tracking link. Tracking information may not be immediately available after your order is placed. It can take up to 24 hrs for
Do you ship worldwide?
Unfortunately no, not at the moment. We currently only ship to the UK. If you are based in the EU and wish to purchase our products they are available through our EU partners - BigGreenSmile.
Do I pay for subscription deliveries?
Delivery is free for all orders over £30. Delivery is charged at £4.95 for all orders under £30 within the UK, excluding Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands and the Channel Islands. Accurate shipping costs for these areas
What if my package gets delayed or lost?
At Mama Bamboo, we strive to ensure every order reaches you in time and in perfect condition. We send courier updates to our customers but also recommend the courier app is downloaded as this will give live tracking updates as well as allowing our cu
What if my package arrives damaged?
At Mama Bamboo, we strive to ensure every order reaches you in perfect condition. We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] as soon as t
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location, may deliver it to neighbour or it may be delivered to a near by drop-off location. Please checked the tracking for further information, delivery photos