Order Management
Help with an order
How do I cancel my order?
As soon as an order has been processed it is sent through to our warehouse to be fulfilled. The status of your order can be tracked using our Mama Bamboo Portal. If the status of the order is showing as 'Order Placed' there is a chance it can be canc
What is your cancellation policy?
Once an order has been processed and an order confirmation email sent out we are not able to cancel it. This is because as soon as an order has been processed it is sent through to our warehouse to be fulfilled. The status of your order can be track
Can I edit or add anything to my order?
Once an order has been processed and an order confirmation email sent out we are not able to amend it. This is because as soon as an order has been processed it is sent through to our warehouse to be fulfilled. The status of your order can be tracke
My order is going to the wrong address, how do I change it?
The status of your order can be tracked using our Mama Bamboo Portal. If the status of the order is showing as 'Order Placed' the delivery address can be changed. Click on the pencil next to the address and contact details, edit the address in the bo