Returns & Refunds
Returns and refunds
Do you offer refunds or exchanges?
Yes, we offer refunds within 21 days of purchase, we do not offer exchanges. To be eligible for a refund, items must be returned as part of there multi-pack bundle, in their original condition, unopened and with packaging intact. Please note that we
How do I make a return?
Returns must be initiated within 21 days of receiving your order. Items must be unused, unopened, undamaged and in the original packaging. Please go to our Returns Portal to initiate the return process with your order number (including the #), postco
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 5 workings days for the refund to reflect in your account.
What’s your return policy?
If you find you have ordered the wrong size or nappy style, you may return any unopened, undamaged multi-packs for a refund or credit note within 21 days. You will need to pay the return shipping cost. We can offer a pre-paid shipping label for £7.95
How do I start a return?
Our return policy allows returns for any unopened, undamaged multi-packs for a refund or credit note for products purchased in the last 21 days. You will need to pay the return shipping cost. We can offer a pre-paid shipping label for £7.95. If you'